People (our customers, our colleagues) are sacred.
Objects (library books, library processes, computers) are not.
Pretend for a moment that nothing else exists and you have a choice between meeting the needs of an object or the needs of a person. Which would you choose?
Extrapolate that out to the everyday-ness of working in a busy library environment. Consider each and every transaction and decision. - which do you choose to be more important, objects or people?
People are sacred, objects are not.